Order Cancellation Policy

 

Jardinserio (hereinafter referred to as “we”) operates exclusively as an online store. This Order Cancellation Policy explains the conditions, procedures, and refund arrangements related to cancelling an order, so you can clearly understand your options after placing an order.

1. Order Cancellation Conditions

Whether an order can be cancelled depends on its current processing status:

• Orders that have not yet been shipped may be cancelled directly within 48 hours after successful placement;
• Orders placed for more than 48 hours, or orders that have already been shipped, cannot be cancelled;
• If an order has already been dispatched, you may contact us after delivery to request a return and refund.

2. Order Cancellation Process

If you wish to cancel your order, please follow the steps below:

1. Contact our customer service team via email or phone to submit a cancellation request, providing your order number, payment confirmation, and other relevant details;
2. Our customer service team will review your request promptly upon receipt;
3. If the cancellation request is approved, we will notify you immediately through your contact details and arrange the refund accordingly.

3. Refund Process

Once an order cancellation is approved, refunds are handled as follows:

• Refund method: Refunds are returned to the original bank card used for payment, including Visa and MasterCard;
• Refund timeframe: Depending on the processing efficiency of the card-issuing institution, refunds are generally credited within 1–5 business days;
• If the refund is not received within the expected timeframe, please contact us for assistance;

4. Important Notes

Once an order has entered the preparation or shipping stage, the system status can no longer be modified. We recommend carefully reviewing all order details before completing payment. If you have any questions, please contact us as early as possible, and we will provide reasonable assistance where applicable.

5. Contact Us

If you have any questions regarding order cancellation, refund status, or related procedures, please contact us using the information below:

Contact address: 1561 Congaree Road, Hopkins, SC 29061-8314, United States
Customer service phone: +1 (347) 863-3116
Customer service email: assist@jardinserio.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)