Purchase and Payment Process
Jardinserio (hereinafter referred to as “we”) operates exclusively through an online store. This purchase and payment process explains how orders are placed, reviewed, and paid for on our website, helping you clearly understand each step before completing a transaction.
1. Product Browsing and Selection
You may browse our website to view available products. Each product page provides key information such as descriptions, specifications, and pricing, allowing you to make informed purchasing decisions.
2. Shopping Cart Review
After adding items to your shopping cart, you may review product details, quantities, and the order summary. Please confirm that all information is accurate before proceeding to checkout.
3. Checkout Information Entry
During checkout, you will be asked to provide required information, including your delivery address and contact details. This information is used solely for order processing and delivery purposes.
4. Payment Method
We accept secure card payments, including Visa and MasterCard. You may select your preferred payment method at checkout. All payment transactions are processed through encrypted channels to ensure security.
5. Order Confirmation
Once payment is successfully completed, your order will be confirmed. You will receive a confirmation email containing your order number, payment record, and order summary.
6. Payment Verification
Orders are processed only after successful payment authorization. If payment verification fails, the order will not proceed, and you may need to review or resubmit your payment details.
7. Order Processing After Payment
After confirmation, your order enters the processing stage, which includes internal verification and preparation prior to shipment. Processing times may vary depending on operational conditions.
8. Payment Records and Assistance
Payment records are securely retained to support order inquiries, after-sales service, and transaction verification, enabling us to assist you efficiently when needed.
9. Contact Us
If you have any questions regarding the purchase or payment process, please contact us using the information below:
Contact Address: 1561 Congaree Road, Hopkins, SC 29061-8314, United States
Customer Service Phone: +1 (347) 863-3116
Customer Service Email: assist@jardinserio.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)