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Shipping policy

 

Jardinserio (hereinafter referred to as “we”) provides product sales and delivery services exclusively through our online store. These shipping terms are intended to clearly explain the delivery scope, shipping fees, order processing timelines, transportation arrangements, and related responsibilities, so you can understand the full process from payment to receipt.

1. Delivery Coverage

We currently offer delivery services throughout Australia. Delivery to regions outside Australia is not supported at this time.

2. Shipping Fees

Shipping fees are calculated based on the total value of your order:

  • Orders with a total amount of 99.99 AUD or above (including 99.99 AUD) qualify for free delivery;
  • Orders with a total amount below 99.99 AUD are subject to a flat shipping fee of 10.99 AUD.

All taxes and related charges are fully included in the product prices displayed. You are not required to pay any additional fees at checkout or upon delivery.

3. Order Cut-Off Time

Our order processing hours are from 8:00 to 18:00 (CET). Orders placed before 18:00 will begin processing on the same working day. Orders submitted after 18:00 will be processed starting from the next working day. If an order is placed on a non-working day, processing will begin on the next available working day.

4. Order Processing Time

After payment confirmation, orders enter the preparation stage, which includes order verification, packaging, and dispatch arrangements. The standard processing time is 1–3 working days.

5. Estimated Delivery Timeframe

Once the order has been dispatched, the estimated overall delivery timeframe is approximately 7–10 working days. Actual delivery times may vary depending on the delivery location and logistics conditions.

6. Logistics Carriers

To ensure reliable and stable delivery services, shipments may be handled by one of the following carriers:

  • UPS
  • DHL
  • FedEx
  • Australia Post

7. Order Tracking

After placing your order, you will receive a confirmation email containing your order number, payment receipt, and logistics carrier information. You may visit the “Order Tracking” page on our website and enter your email address or phone number, along with the corresponding order number, to check the current order status.

8. Responsibility Statement

  • Product damage or loss: If a product is damaged or lost during transportation, please contact us promptly so we can assist with verification and resolution.
  • Shipping modifications and cancellations: Once an order has been dispatched or handed over to the carrier, modification or cancellation requests will depend on the actual order status.
  • Delivery address responsibility: Please ensure that the delivery address provided is complete and accurate. Any delays or delivery failures caused by incorrect address information remain the responsibility of the recipient.

9. Delivery Acceptance Notes

Upon delivery, please inspect the outer packaging carefully. If any visible damage or abnormalities are found, we recommend taking photos for reference and contacting us as soon as possible for further assistance.

10. Contact Information

Contact address：1561 Congaree Road, Hopkins, SC 29061-8314, United States
Customer service phone：+1 (347) 863-3116
Customer service email：assist@jardinserio.com
Online hours：Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)