Terms of Service
Jardinserio (hereinafter referred to as “we”) provides product browsing, ordering, payment, and after-sales services through our online store only. This Service Policy explains the rules, rights, and responsibilities applicable when you access or use our website and related services. By using our website, you acknowledge that you have read and agreed to the contents of this policy.
1. Introduction and Scope of Application
This policy applies to all activities conducted on our website, including but not limited to product browsing, account usage, order placement, payment, and after-sales support. All services are provided exclusively online, and no offline transactions or in-person services are available.
2. User Accounts and Website Responsibility Scope
To complete certain functions, you may be required to provide necessary information related to your account or order. You are responsible for ensuring the accuracy and completeness of the information provided and for safeguarding your access credentials. We make reasonable efforts to maintain stable website operation but are not responsible for temporary interruptions caused by factors beyond our control.
3. Product Information, Inventory, and Pricing Rights
Product descriptions, inventory availability, and prices displayed on the website may be updated based on actual conditions. We reserve the right to adjust product information, inventory status, or pricing without prior notice. The information displayed at the time an order is submitted shall prevail.
4. Orders and Payment
An order enters the processing stage once it is successfully submitted and payment is completed. Available payment methods are shown on the checkout page, and the system-generated order confirmation serves as proof of the transaction.
5. Delivery Conditions
Delivery services are available exclusively within Australia. Once payment is successfully completed, your order will be confirmed and entered into the processing stage. Orders are generally prepared within 1–3 business days before being handed over to the designated logistics provider. After dispatch, the estimated delivery timeframe is approximately 7–10 business days, depending on the delivery address and operational conditions at the time of shipment. To ensure stable and reliable delivery, we work with recognized logistics providers including UPS, DHL, FedEx, and Australia Post. Orders with a total value of AUD 99.99 or above qualify for free delivery, while orders below this amount are subject to a fixed delivery fee of AUD 10.99. All applicable taxes and related charges are already included in the product prices displayed at checkout, and no additional fees will be required after payment. For the most up-to-date delivery information, please refer to our Shipping Policy.
6. Order Cancellation
Order cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered the preparation stage or been transferred to the logistics provider. Once order processing or shipment has begun, cancellation requests can no longer be accommodated. If an order has already been dispatched, you may submit a return request after delivery in accordance with the procedures described in our Order Cancellation Policy.
7. Returns and Exchanges
Return or exchange requests may be submitted within 30 days from the confirmed delivery date. Eligible situations include visible appearance defects, quality-related issues, significant color differences, unusual odors, or cases where the received item does not match the order details. Detailed eligibility criteria and step-by-step instructions are outlined in our Returns and Exchanges Policy.
8. Refund Policy
Approved refunds are processed to the original payment method. Actual credit times may vary depending on the payment institution. Please refer to the relevant refund information page for further details.
9. Dispute Resolution and Applicable Law
We comply with Australian law, including GDPR. In the event of any dispute arising from the use of our services, both parties should first seek resolution through communication. We reserve the right to update this policy when necessary and will notify users of relevant changes.
10. Privacy and Data Protection
We value the protection of user information. The collection, use, and storage of personal data are handled in accordance with our established privacy practices.
11. Intellectual Property
All content on the website, including text, images, layout, and design elements, is protected. Unauthorized copying, modification, or use of such content is not permitted.
12. Limitation of Liability
Within the applicable scope, we are responsible only for direct and reasonable losses caused by our own actions. We are not responsible for issues resulting from user errors, incorrect information submission, or factors beyond our control.
13. Modification of Service Terms
This Service Policy may be revised based on operational needs. Updated terms take effect upon publication, and users are encouraged to review the policy periodically.
14. Contact Information
Contact address：1561 Congaree Road, Hopkins, SC 29061-8314, United States
Customer service phone：+1 (347) 863-3116
Customer service email：assist@jardinserio.com
Online hours：Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)