Refund Policy
Jardinserio (hereinafter referred to as “we”) operates exclusively as an online store. This Refund Policy explains how refunds are reviewed, approved, and processed after an order has been placed, ensuring clarity and transparency throughout the process.
1. Scope of This Refund Policy
This policy applies to all purchases completed through our website. Refunds are handled only after an order has been reviewed in accordance with our service procedures and related policies.
2. Eligibility for Refunds
Refunds may be issued under circumstances including, but not limited to, confirmed order cancellations, approved returns, or other situations where a refund is deemed appropriate after review. Each request is assessed based on the actual order status and supporting information provided.
3. Refund Request Submission
To request a refund, please contact us via email or customer service phone and provide your order number, payment record, and a brief explanation of the request. Clear and complete information helps us process your request efficiently.
4. Refund Review Process
Once your request is received, our support team will review the order details and related records. If the request meets the applicable conditions, the refund will be approved and processed without unnecessary delay.
5. Refund Method
Approved refunds are returned to the original payment method used at checkout, including Visa and MasterCard. We do not issue refunds through alternative payment channels.
6. Refund Processing Time
After approval, refunds are typically processed within 1–5 business days. The exact time for funds to appear in your account depends on the processing speed of your card-issuing institution. If the refund is not received after this period, please contact us for assistance.
7. Partial and Adjusted Refunds
In certain situations, a refund amount may be adjusted based on the actual order handling outcome or returned item condition. Any such adjustment will be communicated clearly during the refund process.
8. Responsibility Statement
We reserve the right to decline or adjust refund requests if the provided information does not align with order records or if required details are missing. All refund decisions are made based on fair and reasonable assessment.
9. Policy Updates
We may update this Refund Policy periodically to reflect operational adjustments. Any changes will apply to future requests and will be published on our website.
10. Contact Information
For questions regarding refunds or the status of a request, please reach out to us using the details below:
Contact Address: 1561 Congaree Road, Hopkins, SC 29061-8314, United States
Customer Service Phone: +1 (347) 863-3116
Customer Service Email: assist@jardinserio.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)